COVID-19 Protocol

We have new procedures and personal protective equipment (ppe) in place in order to operate our parks in a safe, clean environment for the public and our staff.   In order to keep our business and community safe and healthy, this is what we ask of you;

Customer Code of Conduct

*  Please do not come if under quarantine or self-isolating or if you have any of the following symptoms;  cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, new loss of taste or smell.

*  A face covering is REQUIRED to have on your person and required to be worn during check-in, harnessing, ground school, gear return, or when within 6' of someone not in your group.  

*  You do NOT have to wear your face covering when doing the courses.  In practice, this means you'll likely wear your face covering approximately 20 minutes of the 2.5 hour session.  

*  Maintain 6 feet of distance between you and others not in your group.

*  Hands/gloves must be washed or sanitized after finishing each course.

*  Sneeze or cough into a cloth or tissue.  If not available, use your elbow.

*  Avoid touching your face.

*  Bring your own helmet.  While we do have disinfected helmets to use, please bring your own bike helmet or something similar.  

Your are participating in this activity at your own risk.   

Tahoe Treetop Staff Protocol

Park Preparation

*  All staff will have face coverings and are required to wear them when physical distancing is not possible.  This is typically when patrons are checking in, when helping harness patrons, and when helping/lowering a patron from the courses.

*  We will be disinfecting touch points such as pens, tablet surfaces, drinking fountain, restrooms, and course touch points frequently.

*  Staff will be washing/sanitizing their hands or gloves after helping harness patrons.  

*  Staff temperatures will be checked upon arriving for work.  Those with 100.4 or greater will be sent home.  

Entrance/Ticketing

*  We have moved our waivers online and it is highly recommended to complete all reservations and waivers prior to arrival.  We have a QR code to complete an electronic waiver onsite with your phone for those that forget to complete it ahead of time.  

*  Signage is posted at the entrance and start of all courses reminding patrons of Covid 19 protocol.

Harnessing

*  New, individual harness platforms have been created that adhere to distancing recommendations.

*  All gear, harnesses, lanyards (tethers), trolleys, and helmets are disinfected after each use.

Ground School

*  Ground markers appropriately distanced have been added to designate spots to stand during ground school.

On Course

*  Number of participants per session have been reduced almost 30% to facilitate easier distancing. 

*  Hand sanitizer stations are at the finish of every course.

*  Signage at the start of each course instructs patrons regarding Covid protocol.  

 

We have been making course improvements and are excited to be open!  We are especially grateful to our beloved visitors and fellow locals that have made us the #1 outdoor activity on the north shore of Lake Tahoe.  

We'll see you soon.